ANPEJ Recruits Bilingual IT Support Agent Fr/Eng

(M/F)
——
PROFILE / LEVEL
Bac + 3 in Computer Science / Telecommunications and
minimum 2 years of experience
SKILLS
KEYS
– Mastery of related technologies (mechanical,
resistance of materials, hydraulics, sounders,
radar echoes),
– Master at least one foreign language in
the occurrence of technical English,
– Mastery of computer tools (system
operating…),
– Mastery of the technical support profession,
incident/signalling management
– Have database management skills
(SQL, Oracle)
– Fluent English
PRO SKILLS
– Dynamic
– Sense of organization
– Initiative
– Be rigorous and methodical in the organization of
his work.
– Know how to adapt to technological developments and
commercial
ACTIVITIES/TASK
MAIN ES
– Ensure the proper functioning of the station fleet and
independent networks (PDA/TouchPad, routers,
proxies, etc.)
– Monitoring of transactions and their processing
– Manage proxies (Connectivity, provisioning,
installation and configuration …)
– Take charge of tickets until closure
– Understand the situation by asking questions
precise, if necessary by reformulating the explanations
provided
– Diagnose faults remotely (equipment or
software)
– Demonstrate patience and pedagogy in the face of
interlocutors who are often stressed and do not master the
IT technical vocabulary
– Identify the resources needed to resolve the
problem then implement
– Guide the user through the resolution process
problems
– Anticipate service malfunctions and
alert his manager in order to avoid any situation of
crisis
– Actively participate in improving the supply chain

support by proposing initiatives to
reduce the number of tickets received and improve the
user satisfaction
– Have defective elements replaced or repaired
– Ensure Preventive and Curative Maintenance
– Establish daily reports and distribute to the
hierarchy
Type of CDD contract
LOCATION
OF THE POST
Dakar
DEADLINE
DEPOSIT
08/07/2019

To apply, please send your file to candidature@anpej.sn with
subject the “position” reference. It will include your updated CV as well as a
Cover letter.
Or by contacting the ANPEJ Integration Training Center located in Castor in
opposite the Auchan store, on Avenue Bourguiba with a CV and a document
identity
PS: Only pre-selected candidates will be contacted.

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Originally posted 2019-07-02 12:23:01.

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