Asked By A Subscriber, Xavier Niel Announces A Big Improvement

In a recent interview, Xavier Niel, founder of Free, was questioned by a subscriber about the operator’s quality of service problems. In response, Niel announced a major improvement to come.

During this exchange with the subscriber, Xavier Niel openly acknowledged the difficulties encountered by certain Free users in terms of quality of service. He admitted that these issues had been a source of concern for the company and that action was being taken to address them.

Niel said Free is actively working on a series of measures to improve the quality of its network and ensure an optimal user experience. He specifically mentioned massive investments in network infrastructure, as well as efforts to improve coverage and increase cell tower capacities.

According to Niel, these initiatives should lead to significant improvements in the quality of service offered to Free subscribers. He expressed his desire to get personally involved in this process and to ensure that the operator respects its promises in terms of quality.

In addition to these technical improvements, Xavier Niel also stressed the importance of transparent and honest communication with subscribers. He claimed that Free is committed to providing clear information about ongoing operations and keeping users informed of efforts to resolve their issues.

In conclusion, Xavier Niel reassured Free subscribers by announcing a major improvement in the quality of service to come. He underlined his desire to make Free a leading Internet access provider, offering a quality user experience and committing to meet the expectations of its customers.

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