Tigo Recruits 01 Customer Advisor

Job Responsibilities
As an Ambassador:

Master the company’s products, services and procedures,
Master and apply the fundamentals of customer management at SENTEL GSM
Ensure compliance with the wearing of the dress code and its good physical presentation (correct clothing, discreet makeup, correct hairstyle, etc.)
Be a pedagogue: promote your enthusiasm for new technologies and associated innovative services to customers
Ensure the availability and updating of documentation (flyers, brochures, etc.) made available to the client
Assimilate and practice the values ​​of the brand,
Promote the digital life style in the agency.
As a member of the team he will:

Have a team spirit: positive attitude, proactivity, creative spirit, sense of organization, respectful, available…,
Sharing know-how and exchanging best practices with colleagues
Actively participate in all the organizations set up in agencies aimed at improving performance indicators,
Accomplish any other task that will be entrusted to you as part of the smooth running of the activity
Ensure the back up of the designated position to ensure continuity of service;
Participate in the management of certain audit control points: merchandising, cleanliness, etc.
As an entrepreneur:
Report any incident and/or malfunction to the branch manager,
Have a good knowledge of the deadlines for the execution of complaints and claims,
Propose actions to increase the income of his agency,
Share useful information for the improvement of products, services, procedures and applications,
Encourage customers to use active waiting tools: experience table, customer area tablets, wifi, etc.
Promote self-service: Tigomatic, interactive digital terminal,
Ensure the order and cleanliness of your work area.
As an actor :

Take charge of and process all customer/visitor requests,
Post customer requests on dedicated interfaces with all the required information,
Follow up on requests from the first contact for effective processing according to established deadlines,
Ensure the compliance of the stock inventoried by his branch manager,
Ensure the good performance of the stock under his responsibility,
Establish sales reporting and stock inventory on a daily basis,
Make the daily reconciliation of the records made on the billing and customer management applications,
Pay the daily receipts,
Comply with company rules and procedures.
As a Seller:
Have a good level of expertise: knowledge of products, services and procedures
Do competitive intelligence,
Use an adapted and coherent sales pitch,
Master and apply all the sales support tools made available to him (consultative selling.),
Ensure the operations necessary for immediate use of the products and services sold (card activation, telephone configuration, MFS account openings, service activation, etc.)
– Inform customers about current promotions,
Welcome, listen to and advise customers on their telecom needs: mobile, internet, landline, B2C, B2B and MFS products or services,
Offer the customer a new customer relationship experience based on listening and support,
Offer customers products and/or services in line with their needs and ensure their satisfaction: recurring practice of consultative selling,
Educate customers on the appropriation of new uses: new products and services,
Sell ​​adapted solutions.
Customer Advisor Profile
Basic training

Bac + 3 in Marketing, Communication and/or Management

Experience required

No professional experience required only requires strong motivation and good training in the areas named above

Skills and knowledge

Marketing / Management / Communication skills
Mastery of quality KPIs
Mastery of Office tools (word, excel, powerpoint, etc.)
Strong adaptability and flexibility in the management of its interlocutors, responsiveness, dynamism, work efficiency, resilience
Good business and digital skills