WALOOP ORGNANIZATION is a communications consulting agency based in Douala specializing in communication, marketing and graphic design.

JOB OFFER: COMMUNITY MANAGER M/F

Tasks:

The Community Manager (web community facilitator) has the mission of uniting Internet users via Internet platforms around areas of common interest (brand, products, values, etc.), of leading and enforcing the ethical rules of the communities. . It defines content for each target (images, videos, articles, competitions, etc.), plans production, publishes and runs social networks and evaluates the effectiveness of actions. It thus helps to develop the brand’s presence on the Internet.

Job Description :

Prospect and win over new customers through publications and messages
Promote the image of our customers on the internet
Obtain and schedule sales appointments
Collect and report all relevant information from your interaction with customers
Ensure the follow-up of prospects to win them over through meetings.

Remuneration : to negotiate

Its role is central in the development of Online sales.

Day before : informational and competitive monitoring. This monitoring will be accompanied by constant vigilance on what is said about the brand or the company on the networks.
Community animation : the Facebook and Twitter accounts are supplied with content by the CM. He constantly seeks to “create” engagement and generate interaction with fans. This task also sometimes includes an element of moderation.
Content writing: before posting on the networks, you must first create content related to the company’s online presence. An approach which generally involves writing blog posts.
Blogger relationship: be in contact with bloggers and influencers who operate in the same sector of activity. To get information, and sometimes to relay informationinformation or special operations.
Customer relations:more and more consumers are using social networks to interact with brands. He will have to escalate cases to customer service level
Various events: Create competitions and events to bring the brand to life on social networks. He is thus an event marketing agent.

Objectives pursued

REQUIRED PROFILE FOR THE JOB: COMMUNITY MANAGER M/F

Fluent in French and English, read and written
IT tool + Internet + Office Pack
Bac+2 / Bac+3: Commerce / Public Relations / Human Sciences / Marketing & communication
Notions in Photoshop / Illustrator / Indesign / Corel Draw would be a real plus.
Experience in a similar position
Knowledge of sales and the university education sector
Organized and structured
Good resistance to failure, difficulties and pressure
Quality of listening in order to collect the expectations of the customer and understand his need
Persuasiveness to differentiate yourself from the competition
Tenacity, energy, perseverance
Good interpersonal skills and sociability (teamwork)
Initiative / Autonomy / Strength of proposal
Be disciplined
Strong resistance to pressure and stress
Ability to receive and give criticism (feedback)
Meet deadlines
Have a computer and a smartphone
Initiative
Analytical mind
Very high adaptation speed
Applications from women are encouraged.